Account verification workflow on pangkalan hk
Verification begins when you register a new account on our platform. During signup on your phone, we collect your full name, date of birth, and national ID number. You then photograph your identity document using your phone's camera and upload it directly through our app or mobile browser. We accept national ID cards, passports, and driving licenses as valid identity proof. Your photo must show the document clearly—all text legible, corners visible, no glare or shadows obscuring details.
After uploading your identity photo, we ask for residential address confirmation. You can provide this as a utility bill, property tax receipt, or bank statement showing your name and current address. Again, we ask for clear photographs; we reject blurry or partially visible documents and notify you to resubmit.
Once we receive your documents, our compliance team reviews them within one business day. If documents are clear and match our database records, verification completes and we notify you via email and push notification. Your account transitions to "Verified" status, and you can immediately deposit, withdraw, and play. If documents are unclear or do not match our records, we email you with specific feedback and ask you to resubmit or provide additional documentation.
During bank holidays in Indonesia—Idul Fitri, Idul Adha, Imlek—our compliance team works limited hours, so verification may take two to three days instead of the standard one business day.
Phone number verification and two-factor authentication
After uploading your identity and address documents, we verify your phone number. We send a one-time code via SMS to the number you provided during signup. Enter this code in the verification prompt on your screen, and we confirm your phone. This step ensures that you control the phone number associated with your account—if someone else registered using your email address and a different phone, the verification fails and alerts you to potential account hijacking.
We recommend enabling two-factor authentication (2FA) once verification completes. Two-factor adds an extra security layer: each time you log in from a new device, you must enter a code sent to your phone or email. This prevents attackers from accessing your account even if they obtain your password. Two-factor codes are valid for only five minutes, so they expire quickly if intercepted.
Data protection and privacy during verification
All documents you upload are encrypted in transit using industry-standard TLS encryption. Your identity details are stored in a separate, access-restricted database that our compliance team accesses during review. We never share your personal data with payment processors, game providers, or marketing partners. Your documents are retained for seven years to comply with financial regulations, then securely deleted.
We do not use your identity data to profile you for advertising, sell your information, or cross-reference it with external databases beyond our anti-money-laundering checks. Your data remains yours; you can request a portable copy of all stored information about your account by navigating to Account Settings and selecting "Download my data".
Deposit confirmation after verification
Once verified, your first deposit triggers a final confirmation step. We send a one-time code to your registered email address, which you must enter to confirm the deposit amount and destination. This protects against unauthorised transfers—even if someone gains access to your account, they cannot move money without confirming via email.
Deposit methods we support include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet)Mobile wallet deposits (mobile banking, local payment, online payment) typically confirm within seconds; bank transfers take one to two hours during business hours. Once your deposit clears, it appears in your balance and you can begin playing live Blackjack, placing bets on Piala AFF matches, or spinning slots immediately.
- KYC (Know Your Customer)
- Regulatory requirement to confirm your identity, prevent fraud, and comply with anti-money-laundering law. Required before your first deposit or withdrawal.
- Verification window
- Standard verification completes within one business day. Bank holidays may extend this to two to three days. Resubmissions reset the clock.
- Document retention
- We retain uploaded documents for seven years, then securely delete them. You can request deletion earlier by contacting our privacy team.
Withdrawal verification and review windows
When you request a withdrawal, we initiate a second verification pass. We confirm that the destination payment method (e.g., your e-wallet wallet or mobile banking bank account) matches the account name on your KYC documents. This prevents money-laundering abuse—you cannot deposit funds using one identity and withdraw to a different person's account.
Your withdrawal request then enters a review window, typically 24–48 hours. During this time, our compliance team checks for unusual patterns: a large withdrawal after minimal play, multiple deposits and immediate withdrawals, or activity inconsistent with your account profile. If anything flags concern, we contact you via email to confirm the withdrawal is legitimate. Once cleared, funds leave our platform and arrive at your destination within one to two hours for mobile wallets, or one to two business days for bank transfers.
Re-verification and account updates
If you change your phone number, email address, or residential address, we may ask for updated documents to re-verify your account. This ensures our records remain current and protects against account takeover. You can update your contact information from Account Settings at any time; if we require re-verification, we notify you immediately and guide you through the process.
If your identity document expires or you move to a new address, re-verification may occur if you request a withdrawal and our checks detect that your on-file information is outdated. We ask for a fresh copy of your identity document or address proof, review it within one business day, and update your records.
Advantages
- Verification happens on your phone—no need to visit a physical location
- Protects your account from fraud and unauthorised access
- One-time process; future withdrawals skip verification steps
Limitations
- Verification delays if documents are unclear; resubmission required
- Bank holidays (Idul Fitri, Idul Adha) extend review timelines
- Address changes trigger re-verification and additional delays
Troubleshooting failed verification
If your verification is rejected, we provide a clear reason: "Document not readable", "Name mismatch with database", or "Address details do not match". Read the rejection email carefully and gather corrected documentation. Common reasons for rejection include blurry photos, documents cut off at edges, expired identity cards, or address documents older than six months. Resubmit with clearer photos or updated documents, and we review within one business day.
If you believe your rejection was in error—your document was clear but flagged incorrectly—contact our support team via the Help section in your account. Provide a local paymentef explanation, and our compliance team reviews your submission manually within two to three business days.
Verification on mobile across regions
Our verification process is identical whether you access pangkalan hk from Jakarta, Surabaya, Bandung, Medan, or any other Indonesian city. We accept Indonesian national ID cards (KTP), passports, and driving licenses. For non-Indonesian residents, we accept valid international passports and residential visas.
Document upload works on any mobile device with a camera—Android phones, iPhones, or tablets. Our mobile app and browser interface auto-detect your device orientation and scale the upload interface accordingly. If you're on a slower 4G connection, document uploads may take a minute or two, but the process completes reliably. You can also retry uploads if your internet connection drops mid-transfer.